An Update on the UKG Implementation

To: All Enhance Therapies Employee

We announce with great pleasure and gratitude that together, we have completed our transition to UKG Pro and Ready. We had an exciting opportunity to build a best-in-class HR, payroll, time, and on-boarding system that best supports our growth, while also providing team members with the tools needed to perform their jobs. With the build-out of our HR systems, we continue to construct a positive team member-centric experience, ensuring we remain the best place to work in the therapy industry.

We recognize we could not have done this without you. We are excited for what the future holds for Enhance Therapies and sincerely appreciate your patience and cooperation during this transition period.

We understand you may have additional questions and encourage you to reach out to your manager, Regional Director as well as your Human Resources team.


Please see below for a list of FAQs to answer your most pressing questions.

What are our new HR systems?

Our new system of record for HR, payroll, and time is UKG Pro and Ready.  HR data previously stored in your legacy systems has been imported over; however, historical information will populate at a later date.

Here’s a summary of the HR systems changes, which took effect on January 6, 2023:

How do I access UKG Pro?

Team members should activate their UKG PROTM accounts and update emergency contact information, address, direct deposit, and W4 information. Please refer to the UKG Pro Access Job Aid and Pro Navigation training manual.


To access UKG PROTM, please use the URL Team members must use their primary email address on record and their DOB (format DDMMYYYY) for the password.


What is a security role?

UKG Pro views are contingent upon roles and responsibilities. Security profiles have been designed and assigned to allow the appropriate team member and manager views of the necessary information to perform your job and sustain uninterrupted service to support he team and our customers.

What do I need to know about Payroll?

All team members have transitioned to a semi-monthly pay frequency. Team members received their first check processed in UKG Pro on January 6, 2023. Going forward, team members can expect to receive their checks on the 8th and 22nd of every month, unless dates fall on a holiday or weekend, at which point it will be paid on the previous working day. Please refer to the Conversion to a Semi-Monthly Pay Cycle Frequently Asked Questions (FAQ) previously distributed.



Team members should confirm their direct deposit and W4 withholding information in UKG Pro. Please refer to the Pro Navigation tutorial guide previously sent. For those team members who are not utilizing direct deposit, physical checks will be mailed to each office and then mailed to the team members’ addresses on file.

How will I use UKG Ready?

All team members (excluding the office-based team), will continue to punch their time worked in your legacy time system (i.e., NetHealth, NetTime/Stratustime, and EOS). Office workers began punching their time worked into UKG Ready on January 1st for the time worked from 1/1/23 to 1/15/23, which has been paid on 1/20/23.



UKG Ready is accessed through UKG Pro. For those team members punching time, navigate to the Workforce Management tab in Pro and you will land your UKG Ready dashboard.



Where will we input PTO?

PTO policies have remained the same for 2023, except for the conversion to 24 semi-monthly periods. As of January 1, 2023, all team members began requesting PTO directly in UKG Ready. PTO requests will automatically be sent to the team member’s supervisor for review and approval. There will be a transition time in which your PTO accrual balances are not viewable or may not appear correctly in the system. Please be assured that your PTO balances will be updated and accurately reflect your balances.



When will my benefit deductions start?

All team members who elected Enhance Therapies benefits during Open Enrollment in November began to see the benefit deductions taken from your first paycheck on January 6th (or January 13th if MA bi-weekly). Team members who elected to participate in Enhance Therapies 401(k) plan saw their contribution deductions taken out in your first paycheck on January 6th (or January 13th if MA bi-weekly).


Is there any training available and who do I ask?

Should you have additional questions, please send an email to the appropriate HR mailbox below:

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