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The Most Popular FAQs
If you go to this link there are several different screenshots and instructions available. Getting Started | Therapist (nethealth.com)
To set up your password reset options, log into Net Health and click Activities and the top of the screen.
- Then click Update Password Reset Options.
- This allows you to input a personal email address, your phone number, and security questions.
- If you set this up in advance, when you do forget your password, you can click the “Forgot Password” option when logging in, it will ask you your security questions that you preset and you can reset your own password.
- If you are unable to do so, reach out to the HR team at hr@enhancetherapies.com and they are able to do a manual reset of your password.
Due to HIPAA rules and regulations we have adopted a policy that does not allow access to Medical Records and Net Health from home. Patient records are to be accessed and completed during work hours and while in the facility.
We provide education in a Webinar CPT PT/OT on our education platform in UKG. Reach out to your supervisor for further guidance on how to attend course.
Talk directly to your supervisor for alternative option until caseload bounce back. Often, we have hours available at sites near by if that is the best option available.
Below you will find the login information needed to access your record through UKG Pro.
To access, click on the following link: https://e11.ultipro.com/Login.aspx
Your User ID and Password are as follows:
User ID: Enter your primary email into the prompt. Your primary email is typically your business email however, some employees may be using a personal email address as their primary method of contact. |
Password: Your temporary password is your date of birth, formatted as MMDDYYYY (I.E. 04081995). There are no dashes or slashes. Next, create and enter your personalized, confidential password twice. Please pay attention to the password requirements. After clicking on “Sign in,” you should be directed to be the UKG Pro page. |
After creating your own password, we recommend you download the UKG Pro and UKG Ready apps, available on Apple and Android products. This will make checking your paystubs (Pro), requesting paid time off or sick time off (Ready), and accessing HR Help (Pro) more convenient.
To learn more and for more detailed APP instructions please click the link below.
https://enhancetherapies.com/wp-content/uploads/2023/06/UKG-APP-instructions.pdf
Below are the links to our payroll calendars
Scope of Practice
Our scope of practice as clinicians is governed by our state practice act. This act tells us what to do and how. If you have a question or concern about what you are allowed to do or not do, please contact the compliance department at 866-866-0623 to review the practice act to ensure you are in compliance with all regulations.
Routinely, the management or compliance department will be conducting proactive audits. These help us learn where our documentation may not be supporting our care and billing and offers us the opportunity for education to improve our documentation which minimizes government audits and denials of payment by federal or private payers.
First, stay calm and ensure yours and the patient’s safety. Of course, nursing is alerted before moving the patient and to assess the patient’s medical or change in status. Once the incident occurrence is over, then you will provide an incident report to your supervisor.
Tell your supervisor and he/she/they will direct the request to the compliance department. If the request will be granted, then an attorney representing our company will call you.
Compliance Information
Lori Blaire
This information can be found in your states board website. Use your preferred search engine, and search for example, “Louisiana physical therapy board”. Please remember most board websites have a “.gov” domain. Please contact compliance at 866-866-0623 for any guidance and interpretation.
You may email her at lblaire@enhancetherapies.com
You may call the hotline at 866-866-0623. A hotline poster is also located in all facilities in a publicly visible area that has the number and QR code (to submit via the web) for the 3rd party vendor managing the compliance hotline.
A reporter can choose to remain completely anonymous when contacting the compliance hotline or compliance officer.
Yes, the organization regularly monitors and audits facilities utilizing standard audits, focused audit, facility quarterly audits, facility QUAPI and 3rd party vendors.
Benefits FAQs
DailyPay
Employee Support:
Email: employee.support@dailypay.com
Phone: 866.432.0472
Chat: help.dailypay.com
To view the DailyPay Employee FAQ Guide, click here.
Insurance Information
Medical Insurance
American Plan Administrators Cigna PPO – RBP Plan
Medical – 888.624.6300, Group Number: 32130
New To American Plan Administrators? Update Your Doctor & Pharmacy with Your New Card!
RBP Plan Assistance
ELAP 855.541.2303
bb@elapservices.com
*for the Aspire group, please click here for more info.
Pharmacy Benefit
Pro Act | Cigna PPO- RBP Plan
Pharmacy – 877.635.9545
Available 24/7, 365 days a year
Get answers to all of your prescription benefit questions including mail order by clicking the link below.
www.secure.proactrx.com
Dental Insurance
Sun Life | PPO Basic-Enhanced-HMO
Dental – 800.442.7742
Policy Number- 963693
Friendly Reminder to Let Your Dentist Know Your Coverage Has Changed to Sun Life!
Find Your Dental ID Card Online
www.sunlife.com/account
Additional Resources
New & Noteable
SunLife Disability Benefits
SunLife 800.247.6875
Policy # 963693
www.sunlife.com
Aflac Group Benefits
Aflac: 800.433.3036
www.aflacgroupinsurance.com
CANARX Mail Order RX
Simple.Safe.Smart.
1-866-893-6337
WebID: ENHANCE
www.canarx.com
Health Savings Account
FLEX FACTS
HSA/FSA/DCA/TRANSIT
HSA & FSA
877.943.2287
Got Questions? Need Help?
Need a Replacement Card?
Call or Click the Link Below
www.flexfacts.com
401k FAQs
To be eligible, you must be 19 years of age, and completed one month of service.
Once eligible, you may enroll at any time. Your benefits will go into effect on the first of the month following your completed enrollment.
You can contribute towards a traditional 401k or a Roth 401k. A traditional 401k contribution is pre-tax, reducing your taxable income, but the withdrawals are taxed. A Roth 401k contribution is post-tax, with tax-free withdrawals.
Once you have setup an account with Fidelity, you may rollover funds from another retirement plan at any time following your first day of work, provided there are no rollover restrictions from your previous plan.
Any employee enrolled in the 401K plan, who has worked a minimum of 1,000 hours within the Plan Year, is eligible.
The discretionary match is calculated annually at the conclusion of the plan year and necessary plan testing. Eligible employees will automatically be included in any funded match.
Although the match is discretionary, historically, the Company has matched 4% of the employee’s deferral annually. For example, an employee earning $65,000 annually and investing the maximum 15% into his/her 401K plan will have 4% of their deferral matched by the company. ($65,000 x 15% x 4% = $390 matched by the Company)
Anything you contribute is always 100% vested and yours. After one year of employment, the Company typically matches a percentage towards your 401(k) Plan. However, you can keep the Company contributions only after three years of employment and a minimum of 1,000 working hours each year.
Employees already employed for three years or more and meeting the hour requirements are considered fully vested and entitled to the Company’s contributions.
Yes! For personalized financial and retirement planning advice, contact our independent financial advisor, Harry Appel at 212-494-9090 or by scheduling an appointment by emailing happel@egps.com.
Changes in percentages or dollar amounts can be made by logging in to the online portal www.netbenefits.com. Changes will go into effect the first of each month.
To move your money between different funds, log in to the online portal at www.netbenefits.com and make your changes directly with Fidelity. You may also contact a Fidelity representative for assistance at 800-294-4015.
You may cancel your 401K Plan contributions at any time by logging in to www.netbenefits.com or by contacting Fidelity at 800-297-4015.
You can create an account with Fidelity after 1 month of employment by going to www.netbenefits.com or calling a representative at 1-800-294-4015.
Medical/Dental/Vision Benefits FAQs
If you have an upcoming appointment or need the card/ID number American Plan Administrators can provide a copy via email. Members should email Enhance Therapies Medical at etmedical@apatpa.com for the request. If you would like duplicate cards mailed, please log on their website and register at www.apatpa.com or feel free to reach out to American Plan Administrators 888-624-6300 Group Number 32130.
No. Dental ID cards are available in virtual format on the SunLife website. Vision insurance coverage can be conveniently verified by simply notifying the provider you are covered through VSP-Choice (via Sun Life) and providing the last 4 digits of your SSN. For more information, to register by phone or if you need help, just call SunLife at 800-247-6875. Create your Sun Life online account using the link below.
It is important that you tell your providers to verify coverage and eligibility as indicated on your ID card only through American Plan Administrators (APA) at the phone # listed on your ID card. If they attempt to verify your coverage directly through the Cigna website, it will not work and it will say you are inactive/not covered.
Providers must call APA to verify coverage and eligibility at 888-624-6300.
Providers cannot submit claims online to Cigna, they MUST mail claims to the address at the top right of your ID card. If they try any other way, it will not work. Please communicate this to your providers.
Phone numbers to verify eligibility and coverage:
Medical plan – American Plan Administrators 888-624-6300
Pharmacy plan – ProAct Rx 877-635-9545
Please instruct the provider to follow the instructions listed on your ID card to verify your coverage and eligibility. Since we use a 3rd party Plan Administrator, the provider should contact American Plan Administrators (APA) and NOT Cigna. Have the provider call 1-888-624-6300 to verify coverage.
Please submit a ticket to HR through ‘People Assist‘ in UKG.
No, benefit changes may only be done once a year during the open enrollment period. An exception to this rule is only made for a qualifying life event, i.e., marriage, birth of child, loss of coverage, etc.
Please contact Panda People at (800) 995-0171 no later than 30 days from the life event. You will need to submit documentation to support the life event.
Please call the enrollment team at Panda People (800) 995-0171.
For a complete list of benefits and contact information please visit the 2024 employee benefits guidebook or click the link below to view the benefits microsite https://enhance-benefits.com/
Prescription Coverage FAQs
Prescription coverage is automatically included with all medical plan options. You do not need to enroll separately and will not get a separate prescription card.
The Prescription plan is administered by ProAct Rx. They can be reached at 877.635.9545 and the number can also be found on the back of your ID card.
All chain stores, such as CVS, Walgreens, Rite Aid, Walmart, Target, etc.… would be covered. For any smaller ‘mom and pop’ stores, please ask the pharmacy or contact ProAct to confirm.
Once a prescription has been refilled at your local pharmacy for 3 months, you will be required to use the mail order option available through ProAct. Registration is simple! Also, a 3-month prescription with multiple refills will need to be sent by your treating doctor directly to ProAct. Please allow several weeks processing and mailing time before you need your refill.
Your prescriptions will conveniently arrive by mail and delivered directly to your home!
Yes! We also offer name brand medications through our CanaRx pharmacy in Canada. The best part is your script will be filled free of charge with NO COPAY! Please see the CanaRx Enrollment Package with the formulary list of medications available through this pharmacy. Please note: In order to encourage usage, a $100 fee per refill is charged if your drug is available through CanaRx yet you continue to fill it through ProAct.
Specialty drugs are excluded from coverage under all medical plan options. However, many employees have researched alternative options and found either heavily discounted prices or even free options available to them through drug manufacturers or other sources.
Human Resource FAQs
Employees who need to request a leave of absence (personal, medical, Family and Medical Leave, etc.) should complete the Leave of Absence Request Form using this link: https://enhancetherapies.com/leave-of-absence-request/
To see how to access UKG Pro Learning, click here.
Login into your UKG account and submit a ticket. See how to submit a ticket on UKG here.
Sign into UKG. Select Pay under the Myself drop down tab. Select Income Tax. On the right-hand side under “Things I Can Do” select Add/Change Withholding Form (W-4).
Sign into UKG. Select Pay under the Myself drop down tab. Select W2 Tab. Select the applicable W2 year to download a copy. Once you select, you will be able to print in the upper right-hand corner.
Sign into UKG. Select Benefits under the Myself drop down tab. Select 1095-C Tab. Select the applicable year to download a copy. Once you select, you will be able to print in the upper right-hand corner.
See how to submit a ticket on UKG here.
If you are unsuccessful at recovering your password using the Forgot Password feature, then you will be locked out and must email the HR department to request a password reset.
Employees who are injured at work should report the injury to their supervisor immediately and complete a First Report of Injury Form to be submitted to the company’s workers compensation insurance carrier. If you will require time away from work due to the injury then you should also complete the Leave of Absence Request Form using this link: https://enhancetherapies.com/leave-of-absence-request/ and indicate that the leave is due to a work-related injury.
Sign into UKG. Select HR help under the Myself drop down tab. Select the type of question/request from the list of Categories on the right side of the page to submit your question. There are also informational articles and links to employee handbooks available from here.
Policy questions that may be found here include Paid Time Off (PTO), bereavement leave, jury duty, holidays, continuing education, etc.
Payroll FAQs
To see how to request paid time off, click here.
Log into UKG. Click on Workforce Management and UKG Ready will pop up in a separate window. You will be able to see the accrued PTO on your home page as well as request time off if applicable to you.
Sign into UKG. Select HR help under the Myself drop down tab. Select Payroll Questions from the list of Categories on the right side of the page to submit your question.
To learn more, click here
Want More Benefit Info?
Visit The Employee Benefits Microsite enhance-benefits.com
